Last Updated: August 20, 2021
Other Policies and Terms
Updates to this Agreement
Intellectual Property Rights
Secure User Accounts
Changes to the Website
Links to Third-Party Websites
Social Media Pages
Notice of Copyright Infringement
Disclaimer of Medical Advice
Disclaimer of Warranty
Limitation of Liability
Consent to Communication
Mobile Communications Terms and Conditions
Effect of Invalidity
Choice of Law
We may revise or otherwise change or update this Agreement. Please check the “Last Updated” legend at the top of this page to see when this Agreement was last revised. Changes will become effective immediately after they are posted. A current version of this Agreement showing the effective date is always available at this location. We encourage you to periodically review this Agreement to see if there have been any changes that may affect you. If you do not agree to this Agreement as modified, then you must discontinue your use of the Website. Your continued use of the Website will signify your continued agreement to this Agreement as it may be revised from time to time.
While using the Website, you are required to comply with all applicable statutes, orders, regulations, rules, and other laws. You may not use the Website for any fraudulent or unlawful purpose and you may not take any action to interfere with the Website or any other user’s use of the Website. In addition, we expect users of the Website to respect the rights and dignity of others. By way of example and not of limitation, you may not (and you expressly agree that you will not) do any of the following, which violate this Agreement:
- Post, upload, share, transmit, distribute, facilitate distribution of or otherwise make available to or through the Website any unlawful, infringing, harmful, harassing, defamatory, threatening, intimidating, fraudulent, tortious, vulgar or otherwise objectionable material of any kind, including unauthorized or unsolicited advertising;
- Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website, or express or imply that we endorse any statement you make;
- Reproduce, duplicate, or copy any portion of the Website, except as authorized by this Agreement;
- Sell, resell, or otherwise exploit for any commercial purposes any portion of, use of, or access to the Website without the prior written consent of NCCPA;
- Post or otherwise transmit messages that may tend to restrain trade, or encourage or facilitate an agreement on: prices, discounts, terms or conditions of sale; allocation of customers or territories; or selection, rejection, or termination of business relationships or suppliers;
- Remove any copyright, trademark or other proprietary rights notice from the Website or materials originating from the Website;
- Violate or attempt to violate the security of the Website;
- Disseminate on the Website any viruses, worms, spyware, adware, or other malicious computer code, file or program that is harmful, invasive or may or is intended to damage or hijack the operation of, or monitor the use of, any hardware, software or equipment;
- Use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the Website or to collect any information from the Website or any other user of the Website; or
- Assist or permit any persons in engaging in violating this Agreement or applicable statutes, orders, regulations, rules, and other laws governing the use of the Website.
All content (“Content”) available through the Website is protected by copyrights, trademarks or other proprietary rights and laws. Except as set forth herein or otherwise agreed in writing by the NCCPA or other rights owner(s), the use of any Content available on the Website is strictly prohibited.
You may use Content purposely made available by us for public use, provided that you (a) keep intact all copyright and other proprietary notices, (b) use such Content pursuant to any associated licenses, (c) do not sell, resell, or otherwise exploit for any commercial purposes any portion of such Content, (d) make no modifications to the Content, and (e) do not make any additional representations or warranties relating to the Content on behalf of the NCCPA.
Any rights not expressly granted herein are reserved.
You are responsible for any Content you transmit through our Website. You agree, represent and warrant that any Content you transmit through our Website or to us is truthful, accurate, not misleading and offered in good faith, and that you have the right to transmit such Content. You shall not upload, post or otherwise make available on or through the Website any Content protected by copyright, trademark or other proprietary right of any third party without the express written permission of the owner of such right(s) or the authority to do so. You shall be solely liable for any damages resulting from any infringement of copyright, trademark or other proprietary rights, or any other harm resulting from such a submission.
Certain portions of the Website are accessible only to users who have registered with the Website and obtained login credentials (“Secure Users”). If you are a Secure User, you agree to accurately maintain and update any information about yourself and your account that you have provided to NCCPA.
You further agree that you are responsible for all activities that occur under your Secure User account. You are responsible for maintaining the confidentiality of your login credentials and you agree not to share your login credentials with any unauthorized parties. You also agree to notify us promptly of any unauthorized use of your login credentials or any other breach of security that you become aware of involving or relating to the Website.
NCCPA reserves the right to take any and all action, as it deems necessary or reasonable to maintain the security of the Website and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account.
We explicitly disclaim liability for any and all losses and damages arising from your failure to comply with this section.
We have no obligation to store, and have no responsibility or liability for the deletion of or failure to store, any Content, including but not limited to any Content you upload or input on the Website, unless expressly agreed to by us in writing elsewhere or as otherwise required by law.
We may make improvements and/or changes to the Website, add new features, or terminate the Website at any time without notice. We also: (a) reserve the right (but have no obligation) to change the Content or other offerings on the Website, at any time and from time to time without any notice or liability to you or any other person; and (b) do not warrant that information on the Website is accurate, complete, reliable, current or error-free. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
Any information, statements, opinions or other Content provided by third parties and made available on our Website are those of the respective author(s) and not NCCPA. We do not guarantee the validity, accuracy, truthfulness, completeness, reliability or usefulness of any information, statement, opinion or other Content on our Website other than from an authorized NCCPA representative acting in his or her official capacity. Under no circumstance will NCCPA be liable for any loss or damage caused, directly or indirectly, by your reliance on any such third-party Content.
NCCPA may provide on the Website, solely as a convenience to users, links to websites operated by third parties. If you use these links, you will leave our Website. If you decide to visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. NCCPA does not make any warranty or representation regarding, or endorse or otherwise sponsor, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that NCCPA is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of NCCPA.
YOU AGREE THAT YOUR USE OF THIRD PARTY WEBSITES AND RESOURCES, INCLUDING WITHOUT LIMITATION YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEBSITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH WEBSITES AND RESOURCES.
If you believe that any Content on the Website infringes upon any copyright which you own or control, you may send a written notification, containing the information required under 17 U.S.C. §512(c)(3), to our Designated Copyright Agent as set forth below.
Designated Copyright Agent: Senior Manager of Corporate Policy and Compliance
If any user of the Website is deemed to be a repeat copyright infringer, NCCPA will terminate such user’s license to use the Website.
The Website and this Agreement are in effect until terminated by NCCPA. In addition to any right or remedy that may be available to NCCPA under applicable law, NCCPA may suspend, limit or terminate all or a portion of your access to the Website or any of its features at any time with or without notice and with or without cause, including without limitation, if NCCPA believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. The provisions of this Agreement concerning authorized use, intellectual property rights, disclaimer of warranty, limitation of liability and indemnity, as well as any other provisions that by their nature should survive, shall survive any such termination.
You agree that if your use of the Website is terminated pursuant to this Agreement, you will not attempt to use the Website under any name, real or assumed. You further agree that if you violate this restriction after your use of the Website is terminated, you will indemnify and hold us harmless from any and all liability that we may incur therefor. We reserve the right to have all violators prosecuted to the fullest extent of the law.
The Website is not designed or intended to be attractive to use by children. It is not our intention to collect Personal Information from anyone under 18 years of age, and we will not knowingly do so. If we are made aware that we have collected any Personal Information from children under the age of 18, and are asked to delete such information from our databases, we will promptly do so.
SOME OF THE CONTENT AVAILABLE ON THE WEBSITE MAY CONTAIN INFORMATION ABOUT MEDICAL CONDITIONS AND MEDICAL TREATMENTS. SUCH INFORMATION IS INTENDED AS AN EDUCATIONAL AID ONLY. IT IS NOT INTENDED AS MEDICAL ADVICE FOR INDIVIDUAL CONDITIONS OR TREATMENT. IT IS NOT A SUBSTITUTE FOR A PROFESSIONAL MEDICAL DIAGNOSIS, NOR DOES IT REPLACE THE NEED FOR SERVICES PROVIDED BY MEDICAL PROFESSIONALS.
Always seek the advice of a qualified health care provider with any questions you may have regarding a medical condition or treatment or a change in your personal care or health care regime. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on this Website. WE ARE NOT RESPONSIBLE FOR THE RESULTS OF YOUR USE OF THE CONTENT, INCLUDING, BUT NOT LIMITED TO, USERS’ CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR USERS’ CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE CONTENT.
NCCPA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, RELIABILITY OF, OR OTHERWISE RESPECTING THE CONTENT AVAILABLE ON THE WEBSITE OR ANY OTHER WEBSITES LINKED TO OR FROM THE WEBSITE. DOWNLOADING OR OTHERWISE OBTAINING ANY CONTENT THROUGH THE WEBSITE IS DONE AT YOUR OWN RISK. THE CONTENT OF THE WEBSITE IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, NCCPA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
NCCPA AND EACH OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND CONTRACTORS (COLLECTIVELY, THE “RELEASEES”) WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE USE OF OR THE INABILITY TO USE THE WEBSITE, THE WEBSITE’S CONTENT OR LINKS, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES OR LINE FAILURES. THE RELEASEES SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ACTS, OMISSIONS OR CONDUCT OF ANY USER OR OTHER THIRD PARTY.
THE RELEASEES WILL ALSO NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless NCCPA and its directors, officers, employees, agents and contractors from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (a) your breach of any provision of this Agreement; (b) your activities in connection with the Website; or (c) unsolicited information you provide to NCCPA through the Website.
If you provide us with a telephone number, address, or email address, you expressly agree that we, or our authorized agents, can use that telephone number, address, or email address to contact you.
When you use the Website or send emails to NCCPA, you are communicating with NCCPA electronically. You consent to receive electronically any communications related to your use of the Website. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from NCCPA intended for receipt by a user shall be deemed delivered and effective when sent to the email address you provide on the Website.
NCCPA provides you with the opportunity to communicate with our Information Services team via text message (SMS). You can initiate a text message by texting 678-417-8101 during our normal business hours. You will receive the following message acknowledging your consent to start the text session: “Thank you for contacting NCCPA. An agent will be with you shortly. Reply STOP at any time to end this session.” If you reply STOP, you agree to receive the following additional text to end the session: “Thank you for contacting NCCPA! Your text session will end now.” Std Msg/data rates may apply. Your consent will expire at the end of the text message session with the Information Services team.
NCCPA provides you with the option to receive a text message as part of the two-factor authentication process every time you log into the PA portal. You will be given the option to consent to receive such text messages on the Two-Factor Authentication Preferences page. You can cancel receipt of the authentication code by text message by selecting the Enabled by Email or Disabled option on the Two-Factor Authentication Preferences page.
With your consent, NCCPA employs automated recorded calls to inform you of updates and reminders about important certification-related events. Calls may be prerecorded, auto-dialed and promotional. Standard call rates apply. Consent is optional and is not required to use NCCPA’s other services.
You can elect to receive NCCPA notifications, updates and offers via text and auto-dial from NCCPA and our SMS service provider by visiting the Correspondence Preferences page in your PA portal.
By opting in, each NCCPA mobile subscriber:
- Represents that the subscriber is the authorized user of the mobile device and owner of the mobile phone number provided in the enrollment process;
- Gives NCCPA express permission to send text messages (including auto-dialed, pre-recorded and/or promotional texts) to the mobile number provided until the subscriber tells NCCPA to stop;
- Agrees to receive text messages from NCCPA even if the registered mobile number is on a Do-Not-Call list; and
Participation is voluntary. You are not required to participate in order to participate in NCCPA’s other services. Message frequency may vary.
If you change carriers or change or deactivate your mobile number, it is your responsibility to opt out of NCCPA’s text messaging program before making any such change. Failing to do so will be a material breach of these program terms.
How to cancel. To cancel notification, update and offers texts, and/or auto-dial calls, please visit the Correspondence Preferences page and de-select the text message and/or auto-dial calls option. For Information Specialists Services texts, your consent will expire at the end of your communication session with the Information Services team. For two-factor authentication texts, your consent can be disabled by selecting another option on the Two-Factor Authentication Preferences page.
For additional support contact Customer Service: 678-417-8100.
Carriers Supported: NCCPA and its SMS service provider supports text message using all major US carriers, but some prepaid services may not be supported. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the process offered. Pre-paid users may not be able to participate. Check with your mobile operator. NCCPA may collect certain information automatically upon subscription. Information collected includes the type of mobile device you use, unique device identifier and mobile operating system.
In the event a court having jurisdiction finds any portion of this Agreement unenforceable, that portion shall not be effective and the remainder of the Agreement shall remain effective.
The Website is controlled, operated and administered by the NCCPA (or its licensees) from its offices within the United States of America and is not intended to subject the NCCPA to the laws or jurisdiction of any state, country or territory other than that of the United States. THE NCCPA DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE OR ANY PART THEREOF IS APPROPRIATE OR AVAILABLE FOR USE IN ANY PARTICULAR JURISDICTION OTHER THAN THE UNITED STATES. Those who choose to access the Website do so on their own initiative and at their own risk, and are responsible for complying with all statutes, orders, regulations, rules and other laws of applicable jurisdictions.
No waiver, express or implied, by either party of any breach of or default under this Agreement will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default.